These Terms of Service govern your use of the Canelisse website and any purchases made through our online store. By accessing our website, placing an order, or using our services, you agree to these terms. Please read them carefully before making a purchase.

About Canelisse

Canelisse is an independent online retailer offering pressure canners and selected home food-preservation products designed to support convenient food preparation and preservation at home.

Canelisse operates under the business name Canelisse, with the business contact address listed below:

4604 Burnet Rd
Austin, TX 78756
United States

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability displayed on our website are accurate and up to date.

Product images may differ slightly from the actual product due to lighting, photography, screen settings, or manufacturer updates. Product features and specifications may also change where a manufacturer updates a product.

Some products may be offered in limited quantities or at promotional prices. Product availability is not guaranteed until your order has been accepted.

We reserve the right to correct errors, inaccuracies, or omissions in product information and pricing, subject to applicable law.

Orders and Acceptance

After placing an order, you may receive an order confirmation acknowledging receipt of your request. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

• Product unavailability.

• Incorrect pricing or product information.

• Payment processing problems.

• Suspected fraud or unauthorized transactions.

• Incorrect or incomplete customer or delivery information.

• Circumstances preventing us from fulfilling the order.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method, subject to applicable law.

Prices and Payment

Prices are displayed in the currency indicated on our website. Applicable shipping charges, taxes, and other required fees will be displayed at checkout where applicable.

Payment must be successfully authorized before an order can be processed. We accept the payment methods displayed during checkout.

You are responsible for ensuring that the payment information you provide is accurate and that you are authorized to use the selected payment method.

We reserve the right to correct pricing errors and cancel affected orders where permitted by applicable law. If an order is cancelled after payment, any amount collected for that order will be refunded as required by law.

Shipping and Delivery

Available shipping methods, charges, destinations, and estimated delivery times will be displayed during checkout or communicated in your order confirmation.

Our estimated delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise. Delays may occur because of carrier disruptions, severe weather, customs processing, product availability, public holidays, or other circumstances beyond our reasonable control.

Customers must provide complete and accurate shipping information when placing an order.

Additional shipping or reshipment charges may apply where a parcel must be resent because of incorrect delivery information, refusal of delivery, or failure to collect the parcel, where permitted by applicable law.

For additional information, please review our Shipping Policy.

Cancellations and Returns

Customers may have cancellation, return, and refund rights under applicable consumer protection laws, depending on the nature of the purchase and the customer's location.

Where a statutory cancellation period applies, eligible customers must notify us within the applicable period and return the product within the required timeframe.

Products may be inspected to the extent reasonably necessary to establish their nature, features, and operation. Unnecessary use, handling, or damage may affect the amount of a refund where permitted by applicable law.

Customers may be responsible for return shipping costs for eligible change-of-mind returns unless otherwise agreed or required by law. Canelisse will cover return costs where required by law or where an item is faulty, damaged on arrival, or incorrectly supplied.

Certain products may be excluded from change-of-mind cancellation rights where a valid legal exception applies.

Please refer to our Order Cancellation Policy and Return and Refund Policy for further information.

Faulty, Damaged, or Incorrect Products

We aim to provide products that match their descriptions and meet the quality and safety requirements applicable to them.

If your order arrives damaged, defective, incomplete, or different from the product ordered, please contact us promptly.

We may request your order number, proof of purchase, and photographs or videos showing the issue to help us assess your request.

Depending on the circumstances and your statutory rights, available remedies may include a repair, replacement, price reduction, partial refund, or full refund.

Nothing in these terms limits or removes any consumer rights that apply to your purchase.

Product Use and Safety

Customers are responsible for reading and following the manufacturer's instructions, warnings, assembly guidance, operating instructions, cleaning recommendations, and safety information supplied with each product.

Pressure canners and other food-preservation equipment must be used according to the manufacturer's instructions and applicable food-safety guidance.

Customers should not operate equipment that appears damaged or defective, bypass safety features, or use a product for purposes other than those recommended by its manufacturer.

Nothing in these terms excludes liability for injury, damage, or other losses where such exclusion would be unlawful.

Manufacturer Warranties

Some products may be supplied with a manufacturer's warranty. Warranty availability, duration, and coverage may vary by product and manufacturer.

Any manufacturer's warranty is separate from and does not replace applicable statutory consumer rights.

Please review the warranty documentation supplied with your product or contact us if you need help locating warranty information.

Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or other liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, Canelisse is not responsible for indirect or unforeseeable losses arising from the use of our website or products.

Nothing in this section limits any remedies or protections that consumers are entitled to under applicable law.

Website Use

You agree not to misuse our website, attempt unauthorized access to our systems, introduce malicious software, interfere with website operation, or use our services for unlawful purposes.

Unless permitted by law or authorized in writing, website content, branding, text, photographs, graphics, and design may not be reproduced, distributed, or commercially used without permission.

Product names, trademarks, photographs, and other materials belonging to manufacturers or third parties remain the property of their respective owners.

Privacy and Cookies

Personal information collected through our website is handled in accordance with our Privacy Policy and, where applicable, our Cookies Policy.

By using our website, you acknowledge that these policies describe how applicable information is collected, used, and protected.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Revised terms will take effect when published on our website, unless another effective date is stated. Changes will not retroactively alter accepted orders except where required or permitted by applicable law.

We encourage customers to review this page periodically.

Governing Law and Consumer Rights

These terms are subject to the laws applicable to the relevant transaction and to any mandatory consumer protection laws that apply to your purchase.

Nothing in these terms removes any rights you may have to bring a claim before a court with jurisdiction under applicable law.

Contact Us

If you have questions about an order, product, delivery, return, refund, or these Terms of Service, please contact us.

Canelisse
4604 Burnet Rd
Austin, TX 78756
United States

Email: contact@canelisse.com
Phone: +1 305-205-6736