At Canelisse, we are committed to providing dependable customer service and handling eligible return and refund requests fairly. This policy applies to products purchased through our website, including discounted, promotional, and limited-stock items.

Change-of-Mind Returns

Customers may request a return for eligible purchases in accordance with the return conditions and consumer protection laws applicable to their purchase.

Where a statutory cancellation period applies to an online purchase, eligible customers may cancel within the applicable period after receiving their order without providing a reason. After notifying us of the cancellation, the product must normally be returned within the timeframe required by applicable law.

To request a return, please contact us using the details below:

Email: contact@canelisse.com
Phone: +1 305-205-6736

Please include your full name, order number, and the product you wish to return.

Please do not return a product until you have received return instructions from our customer support team.

Product Condition

Customers may inspect a product to the extent reasonably necessary to establish its nature, features, and operation, as they would in a physical shop.

Products should be returned with all included accessories, manuals, components, and original packaging where reasonably possible.

Where permitted by applicable law, we may reduce a refund if unnecessary handling, use, damage, missing components, or improper packaging has diminished the product's value.

For pressure canners and other food-preservation equipment, customers should avoid using or operating the product beyond what is reasonably necessary to inspect its features and condition. Any inspection or operation must follow the manufacturer's safety instructions.

Return Shipping Costs

Customers are generally responsible for the direct cost of returning change-of-mind purchases unless otherwise agreed or applicable law requires Canelisse to cover those costs.

For large or bulky products, please contact us before arranging a return so we can provide appropriate instructions.

Canelisse will cover reasonable return shipping costs when a product is faulty, damaged on arrival, incorrectly supplied, or when required by applicable law.

Damaged, Faulty, or Incorrect Products

Please contact us promptly if your order arrives damaged, defective, incomplete, or different from the product you ordered.

To help us assess the issue, please provide:

• Your order number and proof of purchase.

• A description of the problem.

• Clear photographs or videos showing the damage, defect, or incorrect item, where possible.

Depending on the circumstances and your applicable consumer rights, we may offer a repair, replacement, price reduction, partial refund, or full refund.

Discounted and promotional products retain any statutory consumer rights that apply to them.

Refund Processing

Approved refunds will generally be issued to the original payment method, unless another method is agreed upon or required by applicable law.

For eligible change-of-mind cancellations, refunds will be handled in accordance with applicable law and may include the product price and applicable standard delivery charges. Additional charges for express or upgraded delivery may be excluded where permitted by law.

Where permitted by applicable law, we may withhold a refund until the returned product has been received or acceptable evidence that it has been sent back has been provided.

Refunds will be processed within the timeframe required by applicable law. Please note that your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

Products Not Eligible for Change-of-Mind Returns

Certain products may be excluded from change-of-mind returns where an applicable legal exception permits this. Examples may include:

• Personalized or custom-made products.

• Perishable products.

• Certain sealed goods that cannot be returned for health or hygiene reasons after being unsealed.

• Products that have been inseparably mixed with other items after delivery.

These exclusions do not remove any applicable rights relating to products that are faulty, damaged, incorrectly supplied, or otherwise covered by statutory consumer protection laws.

Misuse and Accidental Damage

Canelisse may decline claims relating solely to damage caused by accidents, misuse, improper assembly, unauthorized modifications, neglect, failure to follow manufacturer instructions, or normal wear and tear, where permitted by applicable law.

For pressure canners, customers should follow the manufacturer's instructions for assembly, operation, cleaning, and maintenance.

This section does not limit any rights relating to a separate defect or fault that existed when the product was supplied.

Statutory Consumer Rights

Nothing in this policy excludes, restricts, or removes any statutory consumer rights that apply to your purchase.

By purchasing from Canelisse, you acknowledge that you have had the opportunity to review this Return and Refund Policy. This acknowledgement does not waive any rights provided by applicable law.

Contact Us

If you have questions about a return, refund, damaged product, or order, please contact our customer support team.

Canelisse
4604 Burnet Rd
Austin, TX 78756
United States

Email: contact@canelisse.com
Phone: +1 305-205-6736