Canelisse offers shipping across the United States and to selected international destinations where available. Shipping options, delivery charges, and eligible destinations will be displayed at checkout.
Orders are processed after payment has been successfully completed and confirmed. Once your order enters processing, we begin preparing it for dispatch.
Delivery Times
Estimated delivery typically takes 5–8 business days, depending on product availability, destination, shipping method, and courier services. International shipments may require additional time for customs clearance.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise. Canelisse is not responsible for delays caused by courier disruptions, customs clearance, severe weather, public holidays, or other circumstances beyond our reasonable control. Nothing in this policy limits any rights you may have under applicable law.
Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Incorrect or incomplete delivery details may result in delays, unsuccessful delivery attempts, or additional shipping charges.
If a parcel is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the parcel, additional shipping or reshipment charges may apply where permitted by applicable law.
Please review your shipping details carefully before completing your purchase. If you notice an error after placing an order, contact us as soon as possible so we can determine whether the information can be corrected before dispatch.
Order Tracking
Where tracking is available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
You can use the tracking link provided by the shipping carrier to monitor your parcel's progress and estimated delivery date.
Delivered but Not Received
If your tracking information shows that your order has been delivered but you cannot locate it, we recommend checking the following locations first:
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With household members or neighbours.
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At your reception desk or mailroom, if applicable.
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In designated safe delivery locations.
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Around your property's usual delivery areas.
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With the shipping carrier for additional delivery information.
If you are still unable to locate your package, please contact Canelisse. We will do our best to assist you in investigating the issue.
International Shipping
Canelisse may offer international shipping to selected destinations. Availability, shipping charges, delivery estimates, and any applicable restrictions will be displayed at checkout where supported.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout or required by applicable law, these charges are the customer's responsibility.
Customers are responsible for ensuring that ordered products may be imported into their destination country.
Shipping Support
If you have questions about shipping, tracking, delivery delays, or an existing order, please contact our customer support team.
Canelisse
4604 Burnet Rd
Austin, TX 78756
United States
Email: contact@canelisse.com
Phone: +1 305-205-6736
We appreciate your business and will do our best to make your shopping experience with Canelisse straightforward and convenient.