Last updated: October 9, 2026

Canelisse respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, or contact our customer support team.

Who We Are

Canelisse is an independent online retailer offering pressure canners and selected home food-preservation products.

Our business contact details are:

Business name: Canelisse
Business address: 4604 Burnet Rd, Austin, TX 78756, United States
Email: contact@canelisse.com
Phone: +1 305-205-6736

For privacy and data-protection purposes, the business responsible for determining how and why personal information is processed is referred to in this policy as "Canelisse," "we," "us," or "our."

Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact information: Your name, email address, phone number, and other details you provide.

• Billing and delivery information: Your billing address, shipping address, and delivery instructions.

• Order information: Products purchased, order history, transaction references, and information relating to cancellations, returns, and refunds.

• Payment information: Payment status and transaction details processed through our payment providers.

• Customer communications: Messages, inquiries, feedback, and information you provide when contacting customer support.

• Technical information: IP address, browser type, device information, website activity, and diagnostic data.

• Marketing preferences: Your subscription status, communication preferences, and consent records.

• Security information: Information used to identify suspicious transactions, prevent fraud, and protect our website.

Payment information is generally processed by third-party payment providers. Canelisse does not normally store complete credit or debit card details.

How We Use Your Information

We may use personal information for the following purposes:

• Processing payments and fulfilling orders.

• Arranging shipping and providing delivery or tracking updates.

• Managing cancellations, returns, refunds, and applicable warranty inquiries.

• Responding to customer questions and providing support.

• Preventing fraud, unauthorized transactions, and security threats.

• Maintaining business, tax, accounting, and transaction records.

• Operating, maintaining, and improving our website and services.

• Understanding customer preferences and improving the shopping experience.

• Sending marketing communications where permitted by law.

• Complying with legal obligations and responding to lawful requests.

• Establishing, exercising, or defending legal claims where necessary.

We use personal information only for purposes permitted by applicable law.

Legal Bases for Processing

Where applicable data-protection laws require a lawful basis, we may rely on the following:

• Contract: To process orders, arrange payment and delivery, and provide services you request.

• Legal obligation: To comply with applicable tax, accounting, consumer-protection, and other legal requirements.

• Legitimate interests: To protect our business, prevent fraud, maintain website security, improve our services, and manage customer relationships, where these interests are not overridden by your rights.

• Consent: To use non-essential cookies or send certain marketing communications where consent is required.

Where processing relies on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

How We Share Your Information

We may share personal information with service providers and other parties when necessary for legitimate business purposes, including:

• Payment processors and payment service providers.

• Shipping companies, couriers, and fulfillment partners.

• Website hosting and e-commerce platform providers.

• Analytics, performance, and website security providers.

• Customer support and communication services.

• Marketing and advertising providers, where permitted.

• Professional advisers, insurers, accountants, and legal representatives.

• Government authorities, regulators, or law-enforcement agencies where required by law.

We seek to limit information shared with service providers to what is reasonably necessary for the relevant purpose. Where required, appropriate contractual and legal safeguards will be used.

We do not sell personal information for money. Where applicable law defines certain advertising-related disclosures as a sale or sharing of personal information, we will honor the rights and choices required by that law.

International Data Transfers

Some service providers may process personal information outside the United States or the country where you live.

When personal information is transferred internationally, we take reasonable steps to protect it and use appropriate safeguards where required by applicable law.

The protections available to you may depend on your location and the laws governing the transfer.

Cookies and Similar Technologies

Our website may use essential cookies and similar technologies to support website navigation, shopping cart functionality, checkout, security, and order processing.

Where applicable and with your consent, we may also use analytics, functional, performance, and advertising technologies.

You can manage available cookie preferences through our website's cookie controls or your browser settings.

For additional information, please review our Cookies Policy.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Completing orders and providing customer support.

• Maintaining transaction, tax, and accounting records.

• Managing returns, refunds, and applicable warranty requests.

• Resolving disputes and enforcing agreements.

• Preventing fraud and protecting our business.

• Meeting legal and regulatory obligations.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it securely or anonymize it, where appropriate and technically feasible.

Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Request a copy of your information in a portable format.

• Object to or request restrictions on certain processing.

• Withdraw consent where processing is based on consent.

• Opt out of certain targeted advertising or other regulated data-sharing activities.

• Appeal a decision where applicable privacy law provides an appeal right.

• Lodge a complaint with a relevant privacy or data-protection regulator.

These rights are subject to applicable legal conditions and exceptions.

To submit a privacy request, contact us at contact@canelisse.com. We may need to verify your identity before processing your request.

We will respond within the timeframes required by applicable law.

Marketing Communications

Where permitted by law, we may send promotional emails about our products, offers, or services if you have subscribed or otherwise provided the necessary permission.

You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting us directly.

Unsubscribing from marketing communications will not necessarily stop essential service messages relating to an order, delivery, payment, security issue, or customer support request.

Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies, security practices, and terms.

Canelisse is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is intended for a general shopping audience and is not directed toward children who are below the minimum age permitted to provide personal information independently under applicable law.

We do not knowingly collect children's personal information in violation of applicable legal requirements. If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter and take appropriate action.

Privacy Complaints

If you have concerns about how we collect, use, or protect your personal information, please contact us first so we can review your concern.

Depending on your location and applicable law, you may also have the right to submit a complaint to the relevant privacy or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website, service providers, data-handling practices, or legal obligations.

The revised policy will be published on this page with an updated revision date. Changes will take effect as required by applicable law.

We encourage you to review this page periodically to stay informed about our privacy practices.

Contact Us

For questions, privacy requests, or concerns about this Privacy Policy, please contact us:

Canelisse
4604 Burnet Rd
Austin, TX 78756
United States

Email: contact@canelisse.com
Phone: +1 305-205-6736